FAQs

How long will it take for my order to ship?

Most items will ship from Lexington, KY. Please allow Creatures of Whim 3-5 business days to process your order and drop it in the post. Please note pre-orders have a different shipping window time; read the below details regarding pre-orders.

When will my pre-order ship?

For pre-order items, you will be charged when you place your order. We do our best to provide accurate ship dates and usually ship within the given time-frame. However, we cannot guarantee ship dates on pre-order items. If your order is not ready to ship by the date listed on the product page, we will notify you via email with the new date of shipment.

Where are the products made? By whom?

All products we carry are either handmade in-house by ourselves, or they are handmade by local and global artisans being paid a fair wage.  The global artisans are part of communities that need financial and income support.

Can I exchange or return?

Because the current product selection is handmade and made-to-order, returns, refunds, and exchanges are not available.  Since items are handmade, we make sure to do meticulous quality control before sending out any order.  For more info, please read the below section regarding returns.

RETURNS

Refunds & Exchanges

Because the current product selection is handmade and made-to-order, returns, refunds, and exchanges are not available.  Since items are handmade, we make sure to do meticulous quality control before sending out any order.  For more info, please read the below section regarding returns.

If you believe there has been a mistake with your order or if there is anything defective, please reach out to me immediately with photographic proof of the issue.  I can send a replacement if needed, but this only applies if you reach out to me within 7 days of  receiving the order.

SHIPPING

How long will it take for my order to ship?

Most items will ship from Lexington, KY. Please allow Creatures of Whim 3-5 business days to process your order and drop it in the post. Please note pre-orders have a different shipping window time; read the below details regarding pre-orders.

When will my pre-order ship?

For pre-order items, you will be charged when you place your order. We do our best to provide accurate ship dates and usually ship within the given time-frame. However, we cannot guarantee ship dates on pre-order items. If your order is not ready to ship by the date listed on the product page, we will notify you via email with the new date of shipment.

Domestic Shipping
Domestic orders are shipped either via USPS First Class (3-5 business days) or USPS Priority (1-2 business days). You can pick with method you would prefer. Please allow Creatures of Whim 3-5 business days to process your order and 3-10 business days to receive your order.  If there are any delays, please reach out to your local post office.


International Shipping
All international orders will be shipped via USPS First Class. Delivery takes between 6-10 business days (shipping may take longer to some countries, so please be patient). All customers with shipping addresses outside of the US are responsible for all duties, import taxes, and VAT taxes.  These are NOT included in the cost of shipping or handling your order.  Customs, duties and taxes vary widely from country to country.  Please check with your local customs agency on any questions you may have prior to purchase.

Lost Packages

Creatures of Whim is not responsible for lost or stolen mail/orders. If you are concerned with your packages getting lost in the mail, please add insurance to your order.  Click here to add insurance.

Incorrect Mailing Address

Please check your mailing address before confirming your order.  However, I understand mistakes do happen. Please contact me immediately if this is the case: creaturesofwhim@gmail.com